Privacy Policy for Saltbush Spoon

At Saltbush Spoon, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, engage with our professional cooking courses, hospitality management training, indigenous ingredient workshops, culinary tour packages, and gastronomic event coordination services.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identifiable Information (PII): This includes information you voluntarily provide when you register for a course, book a tour, subscribe to our newsletter, make an inquiry, or participate in our events. This may include your name, email address, postal address (for billing or shipping of materials), phone number, and payment information.
• Demographic Information: Such as age, gender, dietary preferences or restrictions (relevant for courses and tours), and academic background or professional experience (for training programs).
• Usage Data: Information about how you access and use our online platform. This may include your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
• Communication Data: Records of your correspondence with us, including emails and any other communications.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide and manage our services, including course enrollment, tour bookings, and event registrations.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To communicate with you, respond to your inquiries, and provide customer support.
• To personalize your experience on our online platform and tailor our offerings to your interests.
• To send you marketing and promotional communications about our services, special offers, and events that we believe may be of interest to you, with your consent where required.
• To improve and optimize our online platform, services, and operations.
• To detect, prevent, and address technical issues, fraud, or other illegal activities.
• To comply with legal obligations and enforce our terms and conditions.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to third parties without your explicit consent, except as described in this Privacy Policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or offering services on our behalf (e.g., payment processors, email marketing services, analytics providers, web hosting). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Culinary Tour and Event Partners: For culinary tours or events that involve external partners (e.g., local guides, venues, specific ingredient suppliers), we may share necessary information to facilitate your participation and ensure a seamless experience. This will be clearly communicated during the booking process.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights facilitated by the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Security of Your Information

We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Saltbush Spoon
• 315 Bunya Pine Way, Unit 2C
• Brisbane, QLD, 4000
• Australia
• Phone: (07) 3000 7000